Multi-factor Authentication (MFA) Guide

How to enable MFA - External Portal Setup

Note: You will also need to download the 'Google Authenticator' or 'Microsoft Authentication' app onto your smartphone.

Step 1

1. Log in to your account.
2. At External Portal page, click on the avatar icon on the top-right corner of the page.
3. Click Account settings. This will open Account settings page.

Step 2

Follow the instructions provided on the screen.

1. At Account settings page, go to Manage two factor authentication.
2. Click Enable to enable the feature.

Step 3

Follow the instructions provided on the screen.

1. Open the Google/Microsoft Authentication app.
2. Find the one-time password for your account and enter in the text field below.
3. Click Save.

How to Log in to your Account with MFA

Step 1

Enter your username and password in the fields provided and click Log in.

Step 2

Follow the instructions provided on the screen.

1. Open your Google/Microsoft Authenticator app.
2. Find the one-time password for your account and enter in the text field below.
3. Once you have entered your code, click Submit.

Step 3

1. A 'Licence agreement' notice will appear on your screen.
2. Click Agree.
3. This will log you into your account.