Our Research Help Centre provides support for researchers and Administering Institutions in relation to applying and managing grants.

The Research Help Centre aims to provide a reply to all requests for general assistance within 2 working days. This timeframe may be delayed during peak periods or for more detailed requests for assistance. 

Select from the links above for more information, or contact the RHC for assistance: help@nhmrc.gov.au

Phone: 1800 500 983  (or +61 2 6217 9451 for international callers)

Opening hours for the Research Help Centre are generally Monday to Friday 9am to 5pm AEDT/AEST.

Exceptions are listed below. 

Date

Opening hours

Saturday 23 December 2017 –

Monday 1 January 2018

Closed for Christmas shutdown period

Friday  26 January 2018

Closed for Australia Day public holiday

Monday 12 March 2018

Closed for Canberra Day public holiday

Tuesday 6 March 2018 –

Tuesday 13 March 2018

Open extended hours 9:00am - 7:00pm

Wednesday 14 March 2018

Resume ordinary opening hours

Friday 30 March 2018

Closed for Good Friday public holiday

Monday 2 April 2018

Closed for Easter Monday public holiday

Wednesday 25 April 2018

Closed for ANZAC Day public holiday

Monday 28 May 2018

Closed for Reconciliation Day public holiday

Monday 11 June 2018

Closed for Queen's Birthday public holiday

Monday 1 October 2018

Closed for Labour Day public holiday

Need help with RGMS?

User guides and eLearning modules can be found on our Training program page. Contact the Research Help Centre for further assistance.

Availability

To minimise unexpected downtimes and provide predictability, we have established fixed RGMS maintenance windows between 6am and 9am every Tuesday and Thursday. Please try again later if you are unable to login during these times.

Where significant system outages occur outside of these windows, we will notify the research community through Research Tracker, the RGMS login page and via Twitter (@NHMRC).